we're happy to help you online or in the store
When you have questions, we want you to have quick answers. Here are some places to start.
When you have questions, we want you to have quick answers. Here are some places to start.
Although it is not possible for us to carry every product, we make every effort to carry those products that are most in demand. Over time shoppers' needs change and new products are constantly introduced to meet those needs. Products that don't sell well may be discontinued so we have the space to add new products. It is a constant juggling act. We rely on market research, information provided by our suppliers, and of course, customer feedback. We regularly review our assortment and compare that with customer requests.
Product suggestion forms are available in our stores or you can send us a request online by using our online comment card. All forms or emails are sent to our buyers who review them along with other market information to determine what products to carry to meet the needs of our diverse customers. However, because of the number of requests we receive, we regret that we cannot respond personally to each request. Be assured that your request will get to the person who buys the type of product you are requesting.
For product availability at a particular store, it is best to call the store directly and speak to the department manager.
If you are inquiring about why a product is not longer stocked in your store, generally products that do not sell well are discontinued to make room for new products coming out on the market. And sometimes, manufacturers discontinue items. We do not provide a service where we can special order products that we do not carry. Many products can be ordered online directly from the manufacturer or other services that specialize in online ordering. Your feedback will be shared with the appropriate buyer.
At Giant, you'll find the recipe for success. Whether you're looking to further your professional career or secure your first job, Giant offers a variety of opportunities for talented individuals who are eager to join a motivated, friendly, and diverse team.
You can apply for all positions on-line.
Frequently Asked Questions about store employment.
For more employment information, click here.
For additional assistance relating to employment issues, please call 1-888-469-4426 and listen to the options.
If you are a vendor or supplier trying to sell a product or service to our company, please send a letter to the address below. If there is an interest in your product or service, you will be contacted. We do not respond to requests of this nature submitted via email.
Ahold USA, parent company of Giant
P.O. Box 249
Carlisle, PA 17013
Attn: Sales Department
(Include Product Type or Service)
For HR/benefits/payroll questions, please use the following resources:
A+ School Rewards are points that supporters earn with each purchase made using their Giant Card. At the end of each month, the points earned are used in a calculation to determine your school's cash total, which is then automatically credited to your school's account. Customers can support up to two schools to benefit from their A+ School Rewards that accrue.
The program begins October 3, 2014, and runs through March 19, 2015. Schools may register any time during the program through January 31, 2015, at which point enrollment and/or registration for schools ends. Supporters can continue to designate a school any time during the program period.
Check with your school principal to determine if your school has participated in the program in previous years. If your school is new to the program, your school must first "Enroll" in the program. Your school Principal will need to send a signed enrollment request on school letterhead. The template can be found on the website here. You will also be required to complete an electronic W9 Form so please know your school's 9-digit Federal Tax ID Number. A Tax Exempt Number is not acceptable for this form. If you do not fill out the W9 with a valid Tax ID Number, your school will not receive it's A+ School Rewards check until this is corrected.
Schools must enroll to participate in the A+ School Rewards Program. Once enrolled, the school will receive an ID and Password so that they may "Register" their school information online. Registering the school on the website is the second step in participating in the A+ Program. The registration period begins August 1, 2014 and ends January 31, 2015. Please have your school administrator visit the A+ website or contact our A+ School Rewards Hotline at 1 877 ASK APLUS for more information. Keep in mind that all public, private and parochial schools grades K-12 are eligible to participate, as well as Home Schools. The program is not open to pre-schools, day care/after care centers, supplemental educational service centers, or other non-profit organizations. These organizations may participate in the Cash for Causes gift card program.
No. Only full-time schools, grades K-12, can participate in the program. The program is not open to pre-schools, day care/after care centers, supplemental educational service centers, and other non-profit organizations. These organizations may participate in the Cash for Causes fundraising gift card program.
No. Only schools are allowed to participate in the program. Only school TIN's (Tax Identification Numbers) will be accepted. The payment will be reported for 1099 purposes, therefore, it is crucial to submit the correct TIN (Tax Identification Number).
Schools are required to register at the beginning of each program year. Over the summer, all previously participating schools were sent information regarding the registration process. Please contact your school Principal or A+ Coordinator to remind them to register for this year's program. Only registered schools can be supported and only registered schools will receive checks for A+ School Rewards awards earned during the 2014-2015 program. A school may register at any time beginning August 1, 2014 through January 31, 2015, at which time enrollment and/or registration closes.
Yes, Giant needs to have the most updated information every year in order to be able to send checks, letters, e-mails, etc., to the correct address.
Giant needs to obtain the 9-digit Federal Tax Identification Number (or TIN-Tax Identification Number) in order to have the school set up in the database as a vendor for payment. We cannot accept a non-profit ID number. You must submit a valid 9-digit Federal Tax Identification Number. All accredited schools are issued a tax identification number. You may need to contact your school district for this information. If you are a Home School, your Social Security Number is needed.
No, the TIN (Tax Identification Number) number is a 9 digit number given to your school by the IRS, which will help us identify your school as a vendor for payment. The Tax Exempt Number is an 8 digit number that your school needs to be exempt from paying taxes when making purchases. Your school cannot be enrolled in the program with a Tax Exempt number.
You should enter the school's mailing address; the address should also match the address on the school letterhead. If you are a Home School you should include your home's mailing address.
Schools must submit a letter on school letterhead signed by the principal stating the change. Please use the template letter found on the website under the School Tools link. If a school’s name or name and address have changed, this letter and a completed W-9 Form reflecting the change(s) must be submitted. This information must be submitted no later than January 31, 2015 in order to get your check prior to the end of the school year. If you register under an old school name and address and do not submit this change, the end of year check will be made out and mailed to the old school name and address.
Please fax the paperwork to us at 610-617-3557 OR email firstname.lastname@example.org
You can track your school's success by clicking School Account Totals on this website. The totals will be updated monthly starting at the beginning of November.
Once your school receives their check, it's up to the school to decide the best way to use it. It could be used to purchase computers, smart boards, field trips, or other educational related materials needed by the school.
You will need your 12-digit Giant Card number found on the back of the card. If you do not have a Giant Card, please visit your local store to obtain one. Customers can support local school(s) (up to two) to benefit from the A+ School Rewards Program by going to and choosing the "Register Your Card" (starting September 15th)option from the menu or under the Customer Registration section on the page, or by calling the A+ School Rewards Hotline at . Supporters can designate a school any time during the program period.
Customers may designate two (2) schools to benefit from the program. A+ School Rewards are divided equally among each school. To ensure both schools receive proper A+ School Rewards credit, customers are asked to designate their schools id code from the web page. Remember, when you are supporting 2 schools, both ID numbers must be included at time of designation (or when adding a school). If both ID's are not included at time of designation, the latter designation entered will negate the previous designation.
No. Points Rewards programs are all run separately and supporting a school will not take away from any other points rewards program.
No. If you registered your card last year for A+, you do not need to re-enroll. The school id code you selected last year will begin earning A+ School Rewards October 3rd. Please confirm your school codes here.
Schools must enroll to participate in the A+ School Rewards Program. The enrollment period begins August 1, 2014 and ends January 31, 2015. Please have your school administrator visit or contact our A+ School Rewards Hotline at to find out how they can enroll in our program. Keep in mind that all public, private and parochial schools grades K - 12 are eligible to participate, as well as Home Schools. The program is not open to pre-schools, day care/after care centers, supplemental educational service centers, and other non-profit organizations. These organizations may participate in the Cash for Causes fundraising gift card program.
No. You will need your 12-digit Giant Card number found on the back of the card. If you do not have a Giant Card, please visit your local store to obtain one. If you do not know your Giant Card number, you may call the Card Hotline to obtain it - 1-877-366-2668, option 2 The Card Hotline can also assist you with designating your school at that time.
For each shopping visit, A+ School Rewards points are rounded per transaction to the nearest whole dollar amount. For example: If a customer's bill totaled at $3.49, it would earn three A+ School Rewards points for their selected school. If a customer's shopping bill totaled $8.69, it would earn his or her school nine A+ School Rewards points. The more points earned by a school the more of the percentage of the total award they will receive.
At the end of each month, each school's dollar amount is determined using the following formula:
Your school's monthly A+ School Rewards points are divided by ALL participating schools' monthly A+ School Rewards points. The result (answer) is then multiplied by the A+ School Rewards monthly dollar reward (approximately $333,000*). This result (answer) is your school's monthly dollar award. Your school shares in a percentage of $2 million (the award Giant is donating to schools).
THE FOLLOWING NUMBERS USED ARE FOR EXAMPLE PURPOSES ONLY:
*All figures used are for calculation demonstration purposes only!
Yes, your school coordinator can collect your card number and designate their school. However, they are unable to designate more than one school. The last school id code associated with your card will override any existing school id code. To support more than one school, please designate your school id codes here.
Yes. As required by law, the following items are excluded from earning A+ School Rewards points: milk and cream (PA only), alcohol, tobacco, (NY state only) money orders, postage stamps, lottery tickets, gasoline and other fuel, gift cards, amusement park and any other tickets, Western Union wire transfer services, fax service, copying machine service, coin operated vending machines, utility payments, prepaid telephone calling cards, prepaid wireless, delivery charges, dry cleaning, fund raising activities and donations, returned check service fees, payments toward store charge account balances, personal shopper fee, bottle deposits, and prescriptions (prescription copay amounts, except those for state and federally funded prescription plans including Medicare, Medicaid and government funded programs, will earn A+ School Rewards points). This list is subject to change, additional exclusions may apply.
A+ School Rewards points are calculated after all of the aforementioned items, all store discounts, and all store coupons have been subtracted from the order. Percentage discounts are calculated after all of the aforementioned items, all store discounts, all store coupons, and all manufacturer coupons have been subtracted from the order. There will be no A+ School Rewards points earned or discount received on the amount of sales tax and other taxes owed by the consumer. However, the discounted price reductions given on taxable items will reduce the amount of tax owed on those items.
Yes they do. Just be sure to register your Giant card on your Peapod account.
At the end of each month, the points you've earned are factored into your school's year-to-date total. Visit School Account Totals at the beginning of each month to see your school's updated total.
Your receipt displays the total number of points you've earned in a given month. Once points "expire" at the end of the month, they are factored into to your school's year-to-date total. Your points total will restart at zero at the beginning of each month.
We use TeleCheck, which is a check processing and verification system. The check verification system helps merchants expedite the processing and handling of checks.
Since your check is processed electronically, through Telecheck, the maximum cash back limit is $100.00 per check. There is no predetermined limit on the number of checks that can be written. The ability for TeleCheck to validate account information, along with your past history using the Telecheck System will determine your check cashing limit.
We do not accept postdated or predated checks, handwritten or hand typed payroll checks, two party (or more) personal checks, starter checks, insurance checks, foreign travelers checks (outside of the US), money orders or welfare checks without a government identification card.
Yes, but you must apply for a Payroll and Business Check Cashing card in your local store.
Giant offers a program called A+ School Rewards Program that supports local schools. We have donated over $88 million in educational equipment and CASH to our neighborhood schools over the past 24 years. Click here for more information about our A+ School Rewards program.
For inquiries concerning the Upromise program, please contact them directly here or call their Customer Care Department from 7:00 AM to 11:30 PM EST, Monday through Friday and 9:00 AM to 9:00 PM EST weekends. Please call 1-888-434-9111
Giant frequently provides assistance for non-profit, charitable organizations. To be considered for a donation, we ask that you send a letter (no phone calls please), on your organization's letterhead, to:
Public Affairs Department
Giant Food Inc.
8301 Professional Place, Suite 115
Landover, MD 20785
Please send original copies (no faxes can be accepted), and please allow at least 10 working days for a reply.
Charitable organizations requesting smaller donations ($25 or less) may visit a store located nearest you to request a donation. The request must be on the organization's letterhead. In addition, we ask that you please limit your solicitation request to just one Giant Food store for your organization's event. We maintain records of all store donations in an effort to assure that our available funds may be disbursed in a fair an equitable manner.
For more information on our charitable programs, click here.
At Giant protecting the environment is important to us!!
Reusable Bags - All Giant stores sell reusable bags for 99 cents and insulated bags for $1.99. When you shop with reusable bags you're contributing to a greener earth. Did you know just one reusable bag can keep up to 375 plastic bags out of landfills over its lifetime?
Plastic Bag Recycling Program - The program accepts any #02 and #04 plastic shopping bags, as well as dry cleaning bags and news paper bags. The plastic bags that we take back from our customers, and all of our shrink wrap from stores, are sent to our plastics recycling company AERT (Advanced Environmental Recycling Technologies Inc.). The plastics are then used to manufacture composite decking (ChoiceDek at Lowe's). We have collected millions of pounds of bags for recycling.
Green Products - We offer a variety of "green" household and cleaning products in our stores.
Our Climate Action Team develops inspiring solutions to help the environment. Here are some of them:
Star Power! - Stop & Shop was named an ENERGY STAR LEADER in 2007 by the U.S. Environmental Protection Agency (EPA) as a result of our success in improving energy performance across our buildings.
Energy Efficient Attributes - We were recognized for energy-efficient day lighting, T5 florescent lighting systems, automatic occupancy sensors, and refrigeration systems with high-efficiency fan motors.
Greenhouse Gas - Energy use in refrigeration and food storage is necessary to provide safe, fresh quality food, so we've been working to reduce greenhouse gas emissions in our stores, distribution centers and transport.
Energy Saving Innovations - Newer stores are designed with reflective roofs, which reduce heat absorption and use less air conditioning in the summer, and special dimming systems that dim lights based on the amount of daylight harvested.
Partners in Power - We partnered with energy solutions developer EnerNOC, Inc., to help reduce stress on the electric power grid during high peak demand to help reduce power consumption and prevent blackouts.
Eco-Friendly Driving - Our drivers, trained in methods that reduce fuel usage and CO2 output, have successfully increased fuel economy. We're also working with the EPA and freight industry to improve energy efficiency and reduce greenhouse gases and air pollution through the EPA Smart Way Transport Partnership.
Piloting Change - In 2007, we were the only supermarket chain to be selected to participate in a pilot program for retailers integrating "green" technology into existing buildings by the U.S. Green Building Council, which develops and administers the nationally accepted LEED-EB standard for green buildings.
Our policy for redeeming manufacturers' coupon is as follows:
Only 1 manufacturer's coupon may be redeemed per item; No substitutions are allowed.
The exact item stated on the coupon be must be purchased in order to redeem the coupon.
Coupons cannot be redeemed after the expiration date stated on the coupon. The total redemption value of the coupon may not exceed the retail value of the item purchased.
Any coupons for "free" products will be honored for the value of the item only. "Free" coupons cannot be doubled or tripled.
Act Media coupons cannot be doubled or tripled.
Product specific Checkout Coupons cannot be doubled or tripled.
Product specific Checkout Coupons cannot be used with any other manufacturers' coupons for the same item.
Non-product specific store Checkout Coupons can be used with another manufacturers' coupon. For example: a customer may use a coupon for "50¢ off any Produce item" and a manufacturers' coupon on the same item.
We double the savings marked on manufacturers' cents-off coupons up to 99¢. Any coupon $1 and over will be redeemed at face value of the item purchased. In cases where the double coupon total exceeds the value of the item, the offer is limited to the retail price. Lottery tickets, cigarettes, tax and items prohibited by law are excluded.
You may double a maximum of 4 identical manufacturers' coupons. For example: if a customer purchased five boxes of Cheerios and presented 5 manufacturers' coupons for 50¢, the first four coupons would be doubled to $1. The fifth coupon would only be redeemed for 50¢.
Up to an additional 12 identical manufacturers' coupons/items will be redeemed at face value for a total of 16 identical manufacturers' coupons.
Yes. Giant will accept competitor's coupons for products, provided the customer has met the purchase requirements as stated on the face of the coupon. We do not honor manufacturer's coupons that state that they are only redeemable at a specific retailer. Also, if a competitor coupon is for an item that does not indicate a size, we will only match it for an item size that both Giant and the competitor carry.We do not honor point promotions or continuity programs.
Yes. We do accept Internet coupons unless we are notified of fraudulent activity involving specific Internet coupons.
Giant does not accept coupons of any type for the purchase of gift cards.
At Giant, you'll find the recipe for success. Whether you're looking to further your professional career or secure your first job, Giant offers a variety of opportunities for talented individuals who are eager to join a motivated, friendly, and diverse team. Visit the careers page, select the link on the left for the type of position you are interested in and fill out the online application.
The minimum age for employment in the states in which we operate is 14. Please call your local store for more information related to the working requirements for minors.
Call the hiring manager at the location where you applied.
If applying in the store or via the internet, ask to speak to a manager.
A new store location begins hiring six weeks prior to opening. All new stores will setup a hiring center at the store location or they can apply via the internet as the new store locations are added to Jobs Express prior to the hiring center opening.
For HR/benefits/payroll questions, please use the following resources:
Party Planning Hotline - 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.
You can pick up your order from the department listed in your order confirmation. After you place your order, you will receive an order confirmation as well as a confirmation e-mail listing the pickup information as well as pickup hours if applicable.
All payments must be made at time of pickup. After you have received your order, you can pay at the checkout registers using the form of payment you normally use when paying for your groceries. The cashier will add applicable sales tax to your order total at this point. At this time, you cannot pay for your order online.
Once you have placed your order, if you need to make changes, please call 1 888 4MY GIANT. 1 888 469-4426., M-F 9am - 5pm ET or call the store at which your order was placed.
Yes you can! Just enter the same username and password to shop for home delivery. Items listed on this Giant website are exclusive to Giant.
Yes, we save the items placed in your shopping cart and not ordered immediately. Your saved cart is accessible only via the computer that created it, unless you were logged into your account when items were added to you cart. During holidays some items are offered for a limited time, please use caution. Also, keep in mind that prices may change while your order is being set aside.
Not if you are using the same computer. But in order to work on your previously saved order from a different computer, you must first log into your account.
If you need to cancel your order, please try to allow at least 24 hours notice. To cancel, please call 1-888-469-4426 M-F 9am - 5pm ET, or contact the store at which your order was placed.
You cannot make substitutions online. If you have a special request, please call your local store to see if accommodations can be made.
Please call your local store to see if your special order can be accommodated.
You will find the lead time required for all items on the web site next to that particular item. Most orders require 48 hour advance notice but certain items may require more. If you need faster service, please call your local store directly.
Please call your local store to see if they can accommodate your needs.
We do not provide any of these items, although every store has a selection of paper and party goods which may be purchased when you pick up your order.
Heating instructions are included with all items that need to be heated. We're sorry, our chicken platters can not be heated and are prepared to serve chilled.
Please call the store that the order was placed at and speak with the person in charge of the store.
For every dollar spent in stores (after coupons, savings and exclusions) you'll earn one point when you use your Giant card. For every 100 points you earn, you'll save 10¢ per gallon up to a maximum of 35 gallons of fuel per vehicle per purchase. There's no limit to the amount of Gas Rewards you can earn. Redeem your points as you earn them or let them add up for more savings.
No. The discount can only be used on one vehicle, limited to the tank's capacity, not to exceed 35 gallons.
Gas Rewards points can be earned in all stores except Charlottesville, Virginia by using your Giant card.
Yes, for every dollar you spend on groceries at Peapod, you earn a gas point and points are available after 48 hours from time of delivery. Extra Reward Points (buy a certain number of specified items in one transaction and receive extra points) are not earned on Peapod purchases. Please note you must register your Giant card in your Peapod account to earn points.
Gas Rewards points can be redeemed at Giant gas stations and at participating Shell locations. For a list of participating Shell locations, see the map in store or search for your nearest location online, click here.
Only purchases made with your Giant card are eligible. Net purchase excludes alcoholic beverages, tobacco products, gift and phone cards, milk, Metro passes and any other purchases prohibited by law.
No. There's no need to spend $100 all at once. Your points are cumulative and add up on every visit.
Gas Rewards points are valid for 30 days from the day they are earned; your date of purchase is Day 1.
Earned points are available for redemption within 24 hours. Points earned for shopping at Peapod become available within 48 hours after the groceries have been delivered.
If you have enough Gas Rewards points to qualify for the maximum discount of $2.20 per gallon, please visit the kiosk attendant BEFORE scanning your Giant Card.
If you have enough Gas Rewards point to REDUCE the price per gallon, at the pump simply insert or scan your purple Giant card with the magnetic strip or key in the 12 digit number on your key tag (the key tag does not have a magnetic strip and that is why you have to key in the number). Then select your form of payment and fuel grade. The price will drop by the number of points you have earned (up to a maximum of 2,200 points per visit/$2.20 per gallon).
If there is a fraud limit on your payment card (usually between $50 - $100) the pump will cut off once you have reached your limit even if you have not filled up to the 35 gallon limit. All points available to you during that transaction will be redeemed. If you feel that you will exceed the dollar limit, please pay inside and the attendant can deduct your discount manually.
Points can be tracked on the bottom of your receipt, via the Giant mobile app or by viewing your account page online, click here. Point expiration dates can be viewed online or through the Giant mobile app. If you have questions about your card or points, please call our card hotline 1-877-366-2668 Monday through Friday - 9 A.M. to 5 P.M..
Yes. Your available points will be redeemed in their entirety in 100 point increments. Any leftover points will carry over. For example, if you have earned 125 points and redeem 100 points for a 10¢ per gallon savings, 25 points will carry over. Please keep in mind that Gas Rewards points expire 30 days from the day they are earned.
There are several reasons this could happen. First, is that the points expired. Points expire 30 days from the day they are earned. Second, another member of your family already redeemed the points. In either case, please call our card hotline 1-877-366-2668 Monday through Friday 9:00 am to 5:00 pm and we will be able to assist and unlink other family members living in the same household.
No. If you have chosen not to have your Giant purchases recorded you will not earn points. If you wish to participate in the Gas Rewards program, you can change your card preferences online here. Please note: you will begin to earn points from the time you change your card preferences. Point accruals are not retroactive.
There is no difference if you do not have enough for free gas. Your price per gallon will be reduced as much as the value of your reward amount.
We apologize for the inconvenience. When our customers use enough rewards points for free gas, our pump systems default a transaction charge due to a limitation that prevents a $0.00 price per gallon. Since you pre paid with your card, the transaction value automatically was sent. We can credit your card back for you. Just bring your card and receipt to the customer service desk and we will take care of it for you.
We are working on a solution but if you have enough Gas Rewards points for Free Gas, see the kiosk gas attendant prior to scanning your Stop & Shop card. This will avoid the 1-4 ₵ charge.
If you have enough Gas Rewards points for Free Gas, see the kiosk gas attendant prior to scanning your Giant Card.
This technical limitation has been discovered at Shell stations. All available points are redeemed from the account. Shell is diligently working on a fix for this situation. Please call our Card Hotline (1 877 366 2668, Mon. – Fri. 9 am to 5 pm) to replace the balance of your points that did not apply towards the discount.
This technical limitation has been discovered at Shell Stations. Shell station’s pumps are unable to roll back to $0.00. The pumps will roll back to lowest price possible depending on the station’s equipment. Shell is diligently working on a fix for this situation. We are sorry for the inconvenience.
All Giant stores carry $10, $25, $50 & $100 gift cards. Cards are available at all registers and at our Gift Card kiosk. Gift cards are available online . For more information, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.
Giant can help your non-profit organization raise funds for all your worthy causes. Simply buy Cash for Causes Gift Cards from us at the discounted rate, then sell them at their full value. You receive 5% on every order with a $500 minimum purchase. The more you buy, the more your organization can earn. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.
Giant offers a variety of gift cards from many fine retailers, as well as, Mastercard, AMEX, and Visa.Click here for more information.
Yes, we do offer corporate discounts of 5% on every order with a $1,000 minimum purchase. They are the perfect way to offer incentives to your employees. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.
Click here for gift card terms & conditions.
Healthy Ideas is a program designed to help you make healthy food choices for you and your family. By looking for the Healthy Ideas symbol, you can readily identify the most nutritious foods within each aisle of the store.
Our customers asked for an easy way to identify healthy foods in our stores. We are committed to meeting your needs and making it easier for you to shop, cook, and live a healthier lifestyle. Our goal is to clearly mark healthy foods so you can make the best choices when shopping for your family.
The strength of the symbol lies within the credibility of the criteria outlined by the Dietary Guidelines for Americans, the USDA MyPlate, and the FDA/USDA definition of healthy. The criteria development team included registered dietitians and nutrition experts. Dr. George Blackburn, who is the Associate Director of Nutrition at Harvard Medical School and author of "Breakthrough Your Set Point", served as an advisor.
The criteria of the Healthy Ideas program are based on the principles of the US Dietary Guidelines for Americans. The Dietary Guidelines describe a healthy diet as one that:
The Healthy Ideas criteria reflect these guidelines. The criteria limit:
In addition, a Healthy Ideas food must contribute at least 10% of the Daily Value for protein, fiber, vitamin A, vitamin C, iron or calcium.
So, a Healthy Ideas food is an overall nutritious food without being too high in any of the nutrients we should limit.
The foods rated in the Healthy Ideas program are foods that fit into one of the food groups designated by the USDA MyPlate (ChooseMyPlate.gov). These food groups are fruits, vegetables, grain products, dairy products, and protein foods.
In order to stay consistent with the USDA MyPlate, foods not included, such as beverages (other than milk, milk alternatives, 100% fruit juice), candy, condiments, jams/jellies, spreads and desserts were not rated under the Healthy Ideas symbol criteria.
These foods are considered extras to the diet. While these products may be added to foods to enhance flavor or in the case of desserts, as the ending to a meal, these foods do not form the foundation of your diet.
Foods in each of the food groups provide unique contributions to the diet. Therefore, the criteria differ by food group or food category.
No. We believe in helping customers make an informed positive choice. The Healthy Ideas symbol helps customers identify the best food choices for overall health. The foods that do not receive the Healthy Ideas symbol do not satisfy the scientific criteria for Healthy Ideas.
There are also some instances in which a particular food has not yet been rated. As we continue to roll out the program, we will be adding more Healthy Ideas products to our shelves.
No. In many ways, it may be just the opposite. You will get more nutrition for the money. We continue to offer low prices everyday in many food categories, and the Healthy Ideas symbol does not imply that these high-quality healthy foods are more costly.
Fruits and vegetables are great sources of multiple vitamins and minerals, fiber, and beneficial antioxidants. Fresh fruits and vegetables taste great. However, the canned, frozen, and dried forms are convenient, inexpensive, and easy to prepare. In addition, they are just as nutritious as fresh fruits and vegetables.
While bottled water is good for hydration, it does not provide any nutrients, vitamins, or minerals that the USDA and FDA require for a food to be labeled healthy.
Although many cheeses and yogurts provide a good source of calcium, they do not meet the stringent criteria for low saturated fat or controlled sugar. Therefore, they do not meet the criteria for being healthy. However, it is important to get calcium-rich foods, such as low-fat or fat-free milk products every day.
If you are eating whole grains, you are getting important nutrients and fiber. Whole grains are considered whole because they contain the entire grain kernel, including the germ (a source of nutrients), the bran (a source of fiber), and the starchy center. If you are eating whole grains, you are getting important nutrients and fiber. Refined grains, such as those found in white flour, pasta, bread, and cereal, are milled to remove most of the healthy bran and germ. However, refined grains are then enriched with minerals and vitamins, including folic acid, which is an important nutrient for women who may become pregnant. The U.S. Dietary Guidelines for Americans recommends that at least half your daily servings (3 out of 6) be whole grains.
Also, not all whole grain products in the marketplace are equally healthy. Some contain only minimal amounts of whole grain. Grain products that contain only minimal amounts of whole grain do not provide enough fiber to pass for Healthy Ideas.
By choosing more Healthy Ideas foods, you will be eating an overall healthier diet (which include fruits, vegetables, whole grains, lean protein and fat free and low fat dairy), which may lead to fewer calories overall.
There is a total sugar limit in categories where there tends to be a wide range in sugar content or where sugar added to the food substantially changes it (such as fruit in heavy syrup).
The Dietary Guidelines acknowledge that a small amount of sugar added to foods that are nutrient dense, such as breakfast cereal and reduced-fat milk products (such as yogurt), may increase a person's intake of these foods by enhancing the taste and flavor of these products, thus improving nutrient intake without contributing excessive calories.
From time to time, we do make changes in our stores to accommodate new products and dedicate more room to growing categories of products. Some of the changes also are in response to requests or suggestions that we have received from customers or our consumer advisory boards. These types of changes often cause a domino effect resulting in many items being relocated. Whenever we make changes, we will post signs letting customers know the new location for the product. We also update the overhead directories and paper directories, which are available at the customer service desk.
We wish there was time to help every student who seeks information from us for their school project, but unfortunately, that is not possible. We receive many requests for information from teachers and students and often the information requested is proprietary. We suggest that students contact trade associations or manufacturers directly.
We always make every effort to be in stock when we have products on sale. For those times, when we do run out of a product, we will gladly issue a rain check at the Customer Service Desk.
We are not set up as a mail order company and cannot mail products outside of our market area.
Giant brands deliver all the quality of national brands but at a price that lowers your food bill. Our commitment starts in developing products the way you want them including extensive quality checks all the way from production to our store shelves. Our quality is guaranteed or your money back!
We stand behind all of the products we sell. Simply return the product to the store and we will gladly refund your purchase price or replace the product.
For product availability at a particular store, it is best to call the store directly and speak to the department manager.
Comment cards are available in our stores or you can contact Consumer Affairs using our online comment card. Please provide specific information about the size and variety you are requesting, including the UPC code if you know it. All forms and emails are sent to our buyers who review them along with other market information to determine what products to carry to meet the needs of our diverse customers. However, because of the number of requests we receive, we regret that we cannot respond personally to each request. Be assured that your request will get to the person who buys the type of product you are requesting.
Consumer preferences change over time and generally, products that do not sell well are discontinued to make room for new products coming out on the market that customers are asking for. And sometimes, manufacturers discontinue items.
Giant offers online ordering and delivery to many of our locations through Peapod.com. Click here for more information or call Peapod at 1 800 5 PEAPOD
Although it is not possible for us to carry every product, we make every effort to carry those products that are most in demand. Over time shoppers' needs change and new products are constantly introduced to meet those needs. Products that don't sell well may be discontinued so we have the space to add new products. It is a constant juggling act. We rely on market research; information provided by our suppliers, and of course, customer feedback. We regularly review our assortment and compare that with customer requests.
For most products, we do not provide a service where we can special order products that we do not carry. However, the stores can order some specialty items such as natural/organic and gourmet specialty products as well as some health and beauty care products. Please check with your local store. Many products can be ordered online directly from the manufacturer or other services that specialize in online ordering.
SCAN IT! Mobile is the mobile version of SCAN IT!, our in-store scan and bag solution currently available at many Giant stores. SCAN IT! and SCAN IT! Mobile allow you to scan and bag your groceries as you shop then just pay and go. You can also take advantage of exclusive offers available only to SCAN IT! users plus keep track of your spending as you shop to make budgeting easier. Now, you have a choice in how you choose to shop; with SCAN IT! or SCAN IT! Mobile.
No. SCAN IT! Mobile is a mobile version of SCAN IT!. It allows you to scan and bag your groceries as you shop, so you can quickly pay and go. You can also take advantage of exclusive offers available only to SCAN IT! users plus keep track of your spending as you shop to make budgeting easier. The Giant app allows you to build a shopping list, view your local circular, gas points and store locations and view and load special offers to your card.
The SCAN IT! Mobile is available for both the iPhone® (iOS 6 and later) and Android™ (2.3 and later). You can download the SCAN IT! Mobile application by visiting the App Store or Google Play Store and searching on "Giant Food Scan It".
The SCAN IT! Mobile app is currently only available at select locations (see store availability list here.) The app will only work in these stores at this time.
Giant anticipates making the app available for use in additional store locations in the future.
SCAN IT! and SCAN IT! Mobile allow you to scan and bag your groceries as you shop, saving you time! Plus, when you use SCAN IT! or SCAN IT! Mobile you'll receive personalized offers and savings available only to SCAN IT! customers. SCAN IT! and SCAN IT! Mobile also keep a running total of what's in your basket so you know how much money you've spent making budgeting easier. SCAN IT! and SCAN IT! Mobile save you time and money!
Currently, SCAN IT! Mobile has been tested on iPhone® devices (iOS 6 and later) and Android™ (2.3 and later).
No, you cannot as the application was developed for the iPhone.
You can see a demo of the app from the SCAN IT! Mobile application once downloaded.
To check out, scan the "end of order" bar code posted at any associate-staffed or self-checkout register and then scan your Giant card or enter your telephone number. Then follow the on screen instructions to complete the transaction.
The SCAN IT! device uses the wireless infrastructure throughout the store to recognize the location of the shopper.
While Giant uses your card data around your previous purchases to provide special offers for products you may be interested in purchasing, personal data, such as names or credit card numbers, do not travel over the wireless network.
Giant maintains physical, electronic and procedural safeguards in accordance with industry standards that are designed to keep unauthorized persons from accessing Customer Identifiable Information stored on our systems. In addition the application store does not have access to any personally identifiable information.
Contact a store associate if you experience any issues while shopping with the app. The store associate can help you resume your shopping trip. If you need further assistance you may call the applicable help line.
Giant has a full customer support team in place to assist any customer having difficulty downloading or using the application.
To our valued customers, Giant is committed to 100% price accuracy. Giant guarantees that all items will scan accurate. If any item scans higher than the price marked, advertised, unit tagged, or signed, the customer will receive the item at the lower price. Items prohibited by law and obvious or gross error defined as items priced at less than half of the actual selling price, are not included.
Yes. You can sign up for a Giant Card online by creating a Giant Account. Your Giant Account will enable you to receive special "load to card" savings offers, view your points for any existing points programs which you are participating in, view your weekly circular, review any entertainment orders you may have placed and check your year-to-date savings with your Giant Card.
You'll save more every time you shop with your Giant Card with Bonus Buy savings, special targeted coupons or offers delivered to you at the register, through the mail or online.
If you have an existing Giant Card, but have not created a Giant Account, we recommend that you do so in order to take advantage of the online benefits and savings opportunities.
You can sign up for a Giant Card online by creating a Giant Account. When you apply for a Giant Card online for the first time and create your Giant Account, you will be able to print a temporary Giant Card that you can use immediately. Continue to use your temporary card until you receive your new Giant Card in the mail.
You may also sign up for a Giant Card at the Customer Service Desk. You will receive a card on the spot and may begin using it right away. However, we recommend that you sign up online in order to take advantage of the online offers.
With the Giant Card you'll save with Bonus Buy savings; receive Checkout Coupons®, exclusive personalized mailings and E-Newsletters with special offers; be able to earn valuable cash rewards for your local schools with A+ School Rewards; have the ability to save for your child's education at UPromise.com; receive double manufacturers' coupon savings; and enjoy the convenience of our lost key return service.
It's as easy as 1-2-3!
All electronic offers are stored in your online account. So before you add an offer, you need to sign into your account.* Then just follow these simple steps:
That's it. Now just visit us before the offer expires and present your Card at checkout. You'll get the savings automatically!
*Haven't created an online account yet? You're missing out on extra savings! Click here to learn more and open an account now. As soon as you create your account, you can add your offer to your Card!
The Giant Card allows us to provide our shoppers with personalized offers through the mail and email that are based on your purchases. But if you would prefer not to receive these offers, you may "opt out" when you sign up for your new card online. If at any time you would like to change your privacy preferences, you may do so online by revising your Giant Account.
Your total savings with the card will clearly print at the bottom of your register receipt. Your Giant account also allows you to check your total savings with your card online.
You can change your information and request a new card anytime online. Your information will be updated and your previous records will be transferred to your new card. You can also visit any Giant store to make a change to your information or to request a new card by filling out the Application/Change Form available at the Customer Service Desk.
When you apply for a Giant Card, you will receive one card and two keytags, so three members of your household can use them. Please remember: when one or more cardholders have the same last name and live at the same address, they are automatically "linked" into a household account. This means that any member of that household with a Giant Card can earn points and redeem available offers. To find out if there are other cards in your household that are linked to you, or to unlink other cards from your card, please call our Card Hotline at 1-877-366-2668.
If you put your phone number on your card application, you can key in your phone number at the checkout. (Please remember, it will take approximately 2 weeks for your number to be input into Giant's system when you first apply for your Giant Card in store.) If you did not put your phone number on the application, and should decide to do so after you've received your Giant Card, simply go online and update your Giant Account or stop by the Customer Service Desk and fill out a Change of Information form in store.
Yes. Just be sure to save your register receipt and bring it back to the store with your Giant Card. You will be refunded the amount of money you would have saved.
Helpful, friendly service! In addition to helping our customers with products and services, we sell postage stamps and state lottery tickets and also provide Western Union money orders and wire transfer service.
We are Giant of Maryland. Our stores under the Giant name are located in Maryland, Virginia, Delaware and the District of Columbia. Click here for our store locator.
Giant Food of Carlisle, PA operates supermarkets primarily in Pennsylvania, with stores in West Virginia, Virginia and Maryland (Martin's). If you are looking for one of these stores, copy the following URL into your browser - http://www.giantfoodstores.com. Their mailing address is 1149 Harrisburg Pike, Carlisle, PA 17013, phone 1-888-814-4268. Both Giant of Maryland and Giant of Carlisle are owned by the same parent company, Royal Ahold of the Netherlands, but operate independently.
Giant stores are pleased to offer store tours for children, managed by Field Trip Factory. Our Kid Healthy Ideas™ store tours are FREE and the perfect way to introduce children, grades pre K-6th, to the new USDA MyPlate! The tours reinforce the nutrition and healthy living curricula taught in schools, and include topics such as the five food groups as well as the importance of physical activity and good hygiene for health. Children will have a fun, hands-on experience in a real life environment that's filled with healthy ideas. Each stop features another healthy idea designed just for kids!
Call Field Trip Factory at 1-800-987-6409 or visit their website to arrange a tour for your classroom, scout, or community group.
To learn more about Kid Healthy Ideas™ store tours visit the FREE Field Trips link under the Healthy Ideas Tab on our website.
Click here to report a problem with our website, for comments about our on-line circular or for other matters pertaining to how the web site functions. You can also call 1-877-454-4268 and listen to the prompts.