popular topics

  • A

    At Giant, you'll find the recipe for success. Whether you're looking to further your professional career or secure your first job, Giant offers a variety of opportunities for talented individuals who are eager to join a motivated, friendly, and diverse team.

    Store Positions:
    You can apply for all positions on-line.

    Frequently Asked Questions about store employment.

    Other Opportunities:


    For more employment information, click here.

    For additional assistance relating to employment issues, please call 1-888-469-4426 and listen to the options.

  • A

    Although it is not possible for us to carry every product, we make every effort to carry those products that are most in demand. Over time shoppers' needs change and new products are constantly introduced to meet those needs. Products that don't sell well may be discontinued so we have the space to add new products. It is a constant juggling act. We rely on market research, information provided by our suppliers, and of course, customer feedback. We regularly review our assortment and compare that with customer requests.

    Product suggestion forms are available in our stores or you can send us a request online by using our online comment card. All forms or emails are sent to our buyers who review them along with other market information to determine what products to carry to meet the needs of our diverse customers. However, because of the number of requests we receive, we regret that we cannot respond personally to each request. Be assured that your request will get to the person who buys the type of product you are requesting.

    For product availability at a particular store, it is best to call the store directly and speak to the department manager.

    Discontinued Products:

    If you are inquiring about why a product is not longer stocked in your store, generally products that do not sell well are discontinued to make room for new products coming out on the market. And sometimes, manufacturers discontinue items. We do not provide a service where we can special order products that we do not carry. Many products can be ordered online directly from the manufacturer or other services that specialize in online ordering. Your feedback will be shared with the appropriate buyer.

  • A

    If you are a vendor or supplier trying to sell a product or service to our company, please visit www.rangeme.com/aholdusa to submit your product(s) for our review through RangeMe. If there is an interest in your product or service, you will be contacted by RangeMe.

    If you are trying to sell a service, please send a letter to the address below. If there is an interest in your service, you will be contacted. We do not respond to request of this nature submitted via e-mail.

    Ahold USA, parent company of Giant
    P.O. Box 249
    Carlisle, PA 17013

    Attn: Sales Department
    (Include Product Type or Service)

  • A

    For HR/benefits/payroll questions, please use the following resources:

    Current Associates:

    • Contact your supervisor
    • Contact your regional HR manager
    • Log on to HR Express
    • Call 1-800-843-5343 to reach the HR/Payroll help line

    Past Associates:

    • Call 1-800-843-5343 to contact the HR help line.

A+ school rewards

  • A

    It is the responsibility of the SCHOOL COORDINATOR and/or SCHOOL PRINCIPAL to re-register the school each year and notify all NEW supporters of your school’s ID Number.
    It is also their responsibility to monitor the school’s account each month, ensuring the school’s progress. If the COORDINATOR and/or PRINCIPAL notice a problem with the school NOT earning A+ Rewards, they should call the A+ Hotline immediately at 1-877-275-2758 or email

    A

    No. The 12-digit GIANT CARD number, which is located on the back of your GIANT CARD under the barcode, is needed. You can contact the GIANT CARD Hotline to obtain your GIANT CARD number by dialing 1-877-366-2668 and selecting Option #1. The representatives can also assist you with the designation of your school at this time. If you need a GIANT CARD, please visit your local GIANT store to obtain one or click here: I NEED A GIANT CARD

  • A

    Yes. Re-registration activates your current designations. The re-registration process ensures that we have the most up-to-date information. ALL communicate is done via email so it is imperative to provide two different, valid email addresses during the re-registration process – (1) for the School/Principal and (1) for the Coordinator. (The same email address cannot be entered twice.)

  • A

    A Form W-9 is necessary to obtain the 9-digit Federal Taxpayer Identification Number (TIN) for a school. The 9-digit TIN is then used to set each school up as a vendor so that payment can be made to the school at the end of the program. All accredited schools are issued a tax identification number. Please consult your principal or your school’s finance office. They may direct you to contact the school district for this information. If you are a Home School, your Social Security Number is needed. Be sure the name you provide for your Home School is acceptable to your bank when depositing your A+ Rewards check.

  • A

    You can track your school's success by clicking School Totals on the website. The totals will be updated monthly and should be checked each month starting at the beginning of November.

  • A

    No. You DO NOT need to re-register your card if your school selection(s) remains the same. Your card will automatically begin to earn points on October 7, 2016.

  • A

    First, call the A+ School Rewards Hotline at 1-877-275-2758 to see if your school is already enrolled in the program. If enrolled, you will be provided the ID Number and Password to register your school.
    Second, if your school is not enrolled, please complete a New School Enrollment Form, which can be found in the school tools section of the website or click here. Be sure to provide two different, valid email addresses – one for the Principal and one for the Coordinator (the same email cannot be entered twice). The Principal’s signature is required. Once approved, the Principal and Coordinator will receive an email with your school’s ID number and Password, and further instructions for registration. As part of the registration process, you are required to complete an electronic Form W-9. To complete this form, you will need the 9-digit Federal Taxpayer Identification Number (TIN) for your school or for the district in which your school is located. The Tax-Exempt Number is not acceptable. Home Schools will provide their Social Security Number. NOTE: Submission of an invalid TIN will result in a print delay of your rewards check. The rewards check will not be printed and released until a valid TIN is received.
    Third, ALL SCHOOLS MUST RE-REGISTER EVERY YEAR. School registration opens on August 15, 2016 and closes on January 31, 2017.
    All public, private and parochial schools housing grades K-12, as well as Home Schools, are eligible to participate in A+ School Rewards.
    NOTE: After care centers, pre-schools and day care centers, supplemental education service centers and non-profit organizations are not eligible to participate in A+ School Rewards. These organizations may participate in our gift card program,Cash for Causes or call 1-800-423-3663, option #2 for further information.

  • A

    Enter the school's mailing address; the address MUST match the address on the school letterhead. If you are a Home School you should include your home's mailing address and be sure the name you provide will be acceptable to your bank when depositing your A+ Rewards check.

  • A

    A+ School Rewards points are rounded per transaction to the nearest whole dollar amount. For example: A total bill of $3.49 earns three (3) A+ School Rewards points whereas a total of $8.69 earns nine (9) A+ School Rewards points. When a school earns more points, it receives a larger percentage of the total monthly reward.
    The following formula is used to determine the dollar amount for each school at the end of each month.
    The monthly A+ School Rewards points earned by your school are divided by the A+ School Rewards points for ALL participating schools. The first result (answer) is multiplied by the A+ School Rewards monthly dollar reward (approximately $333,333*). This second result (answer) is the monthly dollar rewards for your school. (*Your school shares in a percentage of $2 million – the rewards donation made by GIANT)

    THE FOLLOWING NUMBERS USED ARE FOR EXAMPLE PURPOSES ONLY:

    • • A+ Elementary earned 100 points during the month of October.
    • • All participating A+ School points earned equaled 700,000 points in October.
    • • 100 points (A+ Elementary) ÷ 700,000 points (All A+ participating schools) = .0001428 x $500,000 = $71.42 (approximate monthly award). All figures used are for calculation purposes only!
    • • A+ Elementary earned $71.42 during the month of October.

  • A

    It means that neither the Coordinator nor the Principal has registered your chosen school. Schools are required to re-register at the beginning of each program year. All Principals and Coordinators of schools that were registered during previous years are sent information regarding the registration process for the upcoming program year. Only registered schools can be supported and receive CASH rewards during the 2016-2017 program. Please contact the Principal or A+ Coordinator for your school to remind them to re-register. A school can re-register at any time beginning August 15, 2016 through January 31, 2017, at which time enrollment and registration for the program ends.

  • A

    Yes. Home Schools will need to provide a copy of the Affidavit or Letter of Approval you received from your School District. Prior to enrolling, confirm your bank’s “payable to” requirements for cashing/depositing you’re A+ Rewards check. You must enroll under a name that will allow you to deposit your A+ Rewards check and be accepted by your bank.

  • A

    To support a school (up to two schools can be supported):

    • You need your 12-digit GIANT CARD number found on the back of the card
    • Beginning SEPTEMBER 12, 2016 Visit www.giantfood.com/aplus and select register your card, located in the red box on the right. Follow the prompts to complete the registration.
    • Or, you can call the A+ School Rewards Hotline at 1-877-275-2758 for assistance.
    • If you have a GIANT CARD but do not know your 12-digit GIANT CARD number, call the GIANT CARD HOTLINE at 1-877-366-2668 and select Option #1. The representatives will be able to provide you your GIANT CARD number and register your chosen school.
    • If you need a GIANT CARD, please visit your local store to obtain one or click here: I NEED A GIANT CARD. It can take up to seven (7) days for a new card to get into the system. After your first purchase, it can take an additional seven days to see the points from your initial purchase to appear on your receipt.

  • A

    No. All of our point rewards programs run separately. Supporting a school will not take away from any of our other rewards programs.

  • A

    Only registered schools are able to earn A+ Rewards. If the school you support is not registered, earnings do not accumulate. Encourage your school to register so they can start earning right away!

  • A

    Yes. Supporters may designate up to two (2) schools to benefit from their A+ School Rewards points. A+ School Rewards are divided equally among each school. When designating two schools, BOTH ID numbers must be input at the same time. If both ID's are not included at time of designation, the latter designation entered will negate the previous designation.

  • A

    The program begins October 7, 2016 and runs through March 16, 2017. Schools may register any time beginning August 15, 2016 through January 31, 2017, at which time enrollment and registration for schools closes. No school may enroll, register or modify their school information after January 31, 2017 (no exceptions). Supporters can continue to designate a school any time during the program period.

  • A

    No. Stand-alone pre-schools and day care centers ARE NOT ELIGIBLE to participate. Youth centers, after care programs, and other non-profit organizations ARE NOT ELIGIBLE but may participate in our fundraising gift card program, Cash for Causes.

  • A

    No. Only schools are allowed to participate in A+ School Rewards. All checks are written in the school’s name. It is crucial to submit the correct TIN (Tax Identification Number) when registering, as the reward payment at the end of the program will be reported for 1099 purposes.

  • A

    Yes they do. Just be sure to register your Giant card on your Peapod account and be sure to register your card to a school (up to two may be supported).

  • A

    No. Earnings are not retroactive. In October, schools will receive earnings from the first day of the program. For the remaining months of the program, schools will receive all earnings from the first day of the month in which it registers.

  • A

    No, the TIN (Tax Identification Number) number is a 9-digit number given to your school by the IRS, which will help us identify your school as a vendor for payment. The Tax Exempt Number is an 8-digit number that your school needs to be exempt from paying taxes when making purchases. Your school cannot be enrolled in the program with a Tax Exempt number.

  • A

    At the end of each month, your accumulated points are used to compute the monthly school account total for your school. Visit School Totals at the beginning of each month to see your school's updated total.

  • A

    A+ School Rewards are points that supporters earn with each purchase made using their BONUSCARD®. At the end of each month, the points earned are used in a calculation to determine your school's cash total, which is then automatically credited to your school's account. Customers can support up to two schools to benefit from their A+ School Rewards that accrue.

  • A

    ALL changes must be submitted no later than January 31, 2017. For a name or a name and address change, please visit the A+ Website and select school tools. Then select Name Change Request Form or Name &Address Change Request Form. Complete the necessary form, have the Principal sign it and attach a completed Form W-9.
    For an address change only, select Address Change Request Form. Complete this form and have the Principal sign it.

    All forms can be scanned and emailed to [email protected] They can be sent via FAX to 610-617-3557. Or, they can be sent via USPS to: A+ School Rewards c/o Crane Communications, Inc.; 111 Presidential Blvd., Suite 239; Bala Cynwyd, PA 19004.

  • A

    It is the responsibility of the SCHOOL COORDINATOR and/or SCHOOL PRINCIPAL to re-register the school each year and monitor the school’s account progress monthly.

  • A

    Your receipt displays the total number of points you've earned in a given month. At the end of each month, these same points are used to calculate the monthly school account total for your school. Your points will restart from zero at the beginning of each month.

  • A

    Once your school receives their check, it's up to the school to decide the best way to use it. It could be used to purchase computers, smart boards, field trips, or any other educational related materials needed by the school.

  • A

    If you need help, they can assist. To protect your privacy, your card number should not be provided to anyone at the school. If you need help registering, please contact the A+ School Rewards Team at 1-877-275-2758 for assistance. Click here to read our privacy policy.

  • A

    Yes. As required by law, the following items are excluded from earning A+ School Rewards points: milk and cream (PA only), alcohol, tobacco, (NY state only) money orders, postage stamps, lottery tickets, gasoline and other fuel, gift cards, amusement park and any other tickets, Western Union wire transfer services, fax service, copying machine service, coin operated vending machines, utility payments, prepaid telephone calling cards, prepaid wireless, delivery charges, dry cleaning, fund raising activities and donations, returned check service fees, payments toward store charge account balances, personal shopper fee, bottle deposits, and prescriptions (prescription copay amounts, except those for state and federally funded prescription plans including Medicare, Medicaid and government funded programs, will earn A+ School Rewards points). This list is subject to change, additional exclusions may apply.

    A+ School Rewards points are calculated after all of the aforementioned items, all store discounts, and all manufacturer and store coupons have been subtracted from the order. Percentage discounts are calculated after all of the aforementioned items, all store discounts, all store coupons, and all manufacturer coupons have been subtracted from the order. There will be no A+ School Rewards points earned or discount received on the amount of sales tax and other taxes owed by the consumer. However, the discounted price reductions given on taxable items will reduce the amount of tax owed on those items.

check cashing policy

  • A

    Yes, but you must apply for a Payroll and Business Check Cashing card in your local store.

  • A

    We do not accept postdated or predated checks, handwritten or hand typed payroll checks, two party (or more) personal checks, starter checks, insurance checks, foreign travelers checks (outside of the US), money orders or welfare checks without a government identification card.

  • A

    Since your check is processed electronically, through Telecheck, the maximum cash back limit is $100.00 per check. There is no predetermined limit on the number of checks that can be written. The ability for TeleCheck to validate account information, along with your past history using the Telecheck System will determine your check cashing limit.

  • A

    We use TeleCheck, which is a check processing and verification system. The check verification system helps merchants expedite the processing and handling of checks.

    • If you are not in TeleCheck's system, you may be asked to present your driver's license if this is the first time you are writing a check in our stores. Your driver's license will be linked with the routing/micr number on the check.
    • When you present your check to the cashier, it will be sent for authorization through a specially designed secure TeleChecksystem that captures the banking information and the amount of the check and is processed through the National Automated Clearing House. Your check will be processed through the safe and secure system that banks use today for electronic deposits and payments.
    • Once the check is approved, you'll sign the receipt authorizing us to present the check to your bank electronically and deposit the funds into our account.
    • After signing the authorization receipt, your check will be given back to you. We don't need the check itself anymore because the funds are being transferred electronically.
    • TeleCheck may request to have the store keep your check. The cashier will not give your check back to you as it will need to be sent to the bank for deposit and not processed electronically.
    • Your bank statement will reflect the date the check cleared your account, the check number, the amount and the place where the check was presented. The electronic transaction appears on your bank statement in the same area as ATM transactions and direct deposit payroll checks.

  • A

    • Drivers License
    • Military ID
    • State Issued Identification Card

  • A

    • You will receive a document sent by TeleCheck indicating the proper steps to take to repay the returned check.
    • You can contact TeleCheck directly at 1 888 398-2331.

in the community

  • A

    For inquiries concerning the Upromise program, please contact them directly here or call their Customer Care Department from 7:00 AM to 11:30 PM EST, Monday through Friday and 9:00 AM to 9:00 PM EST weekends. Please call 1-888-434-9111

  • A

    Giant offers a program called A+ School Rewards Program that supports local schools. We have donated over $88 million in educational equipment and CASH to our neighborhood schools over the past 24 years. Click here for more information about our A+ School Rewards program.

  • A

    Giant frequently provides assistance for non-profit, charitable organizations. To be considered for a donation, we ask that you send a letter (no phone calls please), on your organization's letterhead, to:

    Public Affairs Department

    Giant Food Inc.

    8301 Professional Place, Suite 115

    Landover, MD 20785

    Please send original copies (no faxes can be accepted), and please allow at least 10 working days for a reply.

    Charitable organizations requesting smaller donations ($25 or less) may visit a store located nearest you to request a donation. The request must be on the organization's letterhead. In addition, we ask that you please limit your solicitation request to just one Giant Food store for your organization's event. We maintain records of all store donations in an effort to assure that our available funds may be disbursed in a fair an equitable manner.

    For more information on our charitable programs, click here.

  • A

    At Giant protecting the environment is important to us!!

    Reusable Bags - All Giant stores sell reusable bags for 99 cents and insulated bags for $1.99. When you shop with reusable bags you're contributing to a greener earth. Did you know just one reusable bag can keep up to 375 plastic bags out of landfills over its lifetime?

    Plastic Bag Recycling Program - The program accepts any #02 and #04 plastic shopping bags, as well as dry cleaning bags and news paper bags. The plastic bags that we take back from our customers, and all of our shrink wrap from stores, are sent to our plastics recycling company AERT (Advanced Environmental Recycling Technologies Inc.). The plastics are then used to manufacture composite decking (ChoiceDek at Lowe's). We have collected millions of pounds of bags for recycling.

    Green Products - We offer a variety of "green" household and cleaning products in our stores.

    Our Climate Action Team develops inspiring solutions to help the environment. Here are some of them:

    Star Power! - Stop & Shop was named an ENERGY STAR LEADER in 2007 by the U.S. Environmental Protection Agency (EPA) as a result of our success in improving energy performance across our buildings.

    Energy Efficient Attributes - We were recognized for energy-efficient day lighting, T5 florescent lighting systems, automatic occupancy sensors, and refrigeration systems with high-efficiency fan motors.

    Greenhouse Gas - Energy use in refrigeration and food storage is necessary to provide safe, fresh quality food, so we've been working to reduce greenhouse gas emissions in our stores, distribution centers and transport.

    Energy Saving Innovations - Newer stores are designed with reflective roofs, which reduce heat absorption and use less air conditioning in the summer, and special dimming systems that dim lights based on the amount of daylight harvested.

    Partners in Power - We partnered with energy solutions developer EnerNOC, Inc., to help reduce stress on the electric power grid during high peak demand to help reduce power consumption and prevent blackouts.

    Eco-Friendly Driving - Our drivers, trained in methods that reduce fuel usage and CO2 output, have successfully increased fuel economy. We're also working with the EPA and freight industry to improve energy efficiency and reduce greenhouse gases and air pollution through the EPA Smart Way Transport Partnership.

    Piloting Change - In 2007, we were the only supermarket chain to be selected to participate in a pilot program for retailers integrating "green" technology into existing buildings by the U.S. Green Building Council, which develops and administers the nationally accepted LEED-EB standard for green buildings.

coupon policy

  • A

    A paper store coupon and a manufacturer coupon may be redeemed on the same item. If the combined value for the coupons used exceeds the price of the item, the item is free. The manufacturer’s coupon will be deducted first, and then the store coupon will be adjusted so that it does not exceed the price of the item.

    Store coupons cannot be doubled or tripled.

  • A

    Our stores issue both manufacturer and store coupons from the Catalina printers at the time of checkout.

    Our stores accept competitor issued manufacturer Catalina coupons. Competitor issued Catalina coupons must specifically state “manufacturer coupon” to be accepted.

    Catalina coupons cannot be doubled or tripled.

    Item specific manufacturer Catalina coupons can not be used in conjunction with other manufacturer coupons for the same item.

    Non product specific manufacturer Catalina coupons may be used in conjunction with manufacturer coupons. Example: $1.00 off Produce coupon.

  • A

    Free item manufacturer coupons may be used in conjunction with store instant BOGO offers. Example: 1st item scanned (manufacturer free coupon applied), 2nd item scanned (store BOGO applied). Both items are free to the customer.

    Buy One Get One Free manufacturer coupon may be used in conjunction with store instant BOGO offers. Example: 1st item scanned (manufacturer BOGO applied), 2nd item scanned (store BOGO applied). Both items are free to the customer.

    To ensure product availability for all customers, we reserve the right to limit individual coupon redemptions quantities.

  • A

    Giant does not accept coupons of any type for the purchase of gift cards.

  • A

    We double the savings marked on manufacturers' cents-off coupons up to 99¢. Any coupon $1 and over will be redeemed at face value of the item purchased. In cases where the double coupon total exceeds the value of the item, the offer is limited to the retail price. Lottery tickets, cigarettes, tax and items prohibited by law are excluded.

    You may double a maximum of 4 identical manufacturers' coupons. For example: if a customer purchased five boxes of Cheerios and presented 5 manufacturers' coupons for 50¢, the first four coupons would be doubled to $1. The fifth coupon would only be redeemed for 50¢.

    Up to an additional 12 identical manufacturers' coupons/items will be redeemed at face value for a total of 16 identical manufacturers' coupons.

  • A

    Our policy for redeeming manufacturers' coupon is as follows:

    Coupons cannot be redeemed after the expiration date stated on the coupon. The total redemption value of the coupon may not exceed the retail value of the item purchased.

    Act Media coupons cannot be doubled or tripled.

    Product specific Checkout Coupons cannot be doubled or tripled.

    Product specific Checkout Coupons cannot be used with any other manufacturers' coupons for the same item.

    Non-product specific store Checkout Coupons can be used with another manufacturers' coupon. For example: a customer may use a coupon for "50¢ off any Produce item" and a manufacturers' coupon on the same item.

    Our stores accept all manufacturer coupons. Exception are any items excluded by state regulations.

    The exact item stated on the coupon must be purchased in order to redeem the coupon.

    Item substitutions are not allowed.

    Printed Manufacturer coupons may be redeemed on damaged or discontinued merchandise that has been reduced. Digital Coupons are excluded.

    Only one (1) manufacturer coupon may be used on each individual item purchased.

    Manufacturer coupons cannot be used in combination with Digital Coupons.

    The maximum number of identical coupons allowed for each identical item is 16, unless otherwise stated on the coupon.

    Any coupons for “free” products will be honored for the value of the item only. “Free” coupons cannot be doubled or tripled.

  • A

    Yes. Giant will accept competitor's coupons for products, provided the customer has met the purchase requirements as stated on the face of the coupon. We do not honor manufacturer's coupons that state that they are only redeemable at a specific retailer. Also, if a competitor coupon is for an item that does not indicate a size, we will only match it for an item size that both Giant and the competitor carry.We do not honor point promotions or continuity programs. We do not honor competitor coupons for prescriptions filled at our pharmacies.

  • A

    Yes. We do accept Internet coupons unless we are notified of fraudulent activity involving specific Internet coupons.

digital coupons

employment

entertaining orders

gas rewards

    • A

      Points can be tracked on the bottom of your receipt, via the Giant mobile app or by viewing your account page online, click here. Point expiration dates can be viewed online or through the Giant mobile app. If you have questions about your card or points, please call Giant Customer Service at 877-366-2668; Monday through Friday, 8:00 am to 6:00 pm and Saturday 8:00 am to 5:00 pm EST.

    • A

      This technical limitation has been discovered at Shell Stations. Shell station’s pumps are unable to roll back to $0.00. The pumps will roll back to lowest price possible depending on the station’s equipment. Shell is diligently working on a fix for this situation. We are sorry for the inconvenience.

    • A

      Only purchases made with your Giant are eligible. Points are not available on purchases of gasoline and other fuels, alcohol, tobacco, milk and cream (VA only), money orders, postage stamps, gift cards, lottery tickets, amusement park and other tickets, Western Union wire transfer services, fax and copy machine services, coin operated vending machines, utility payments, prepaid telephone calling or wireless cards, delivery charges, dry cleaning, fundraising activities and donations, returned check service fees, payments toward store charge account balances, personal shopper fees, sales tax, bottle deposits, Metro Passes, and any other purchase prohibited by law. For pharmacy purchases, Gas Rewards can be received only on the amount paid by the customer--the co-payment amount for individuals with prescription coverage or the cash payment amount for individuals without prescription coverage. Gas Rewards are accumulated in the same manner as purchases for any other product. The payment for pharmacy products may not receive higher Gas Rewards than the payment for other merchandise.

    • A

      Yes. Your available points will be redeemed in their entirety in 100 point increments. Any leftover points will carry over. For example, if you have earned 125 points and redeem 100 points for a 10¢ per gallon savings, 25 points will carry over. Please keep in mind that Gas Rewards points expire 30 days from the day they are earned.

    • A

      Gas Rewards points can be redeemed at Giant gas stations and at participating Shell locations. For a list of participating Shell locations, see the map in store or search for your nearest location online, click here.

    • A

      No. There's no need to spend $100 all at once. Your points are cumulative and add up on every visit (within applicable expiration dates).

    • A

      Gas Rewards points are valid for 30 days from the day they are received; your date of purchase is Day 1.

    • A

      Points are available for redemption within 24 hours. Points for shopping at Peapod become available within 48 hours after the groceries have been delivered.

    • A

      No. The discount can only be used on one vehicle, limited to the tank's capacity, not to exceed 20 gallons.

    • A

      If you have enough Gas Rewards points to qualify for the maximum discount of $1.50 per gallon, please visit the kiosk attendant BEFORE scanning your Giant Card.

      If you have enough Gas Rewards points to REDUCE the price per gallon, at the pump simply insert or scan your purple Giant Card with the magnetic strip or type in your phone number associated with your account. Then select your form of payment and fuel grade. The price will drop by the number of points you have (up to a maximum of 1,500 points per visit/$1.50 per gallon).

    • A

      No. If you have chosen not to have your Giant purchases recorded you will not receive points. If you wish to participate in the Gas Rewards program, you can change your card preferences online here. Please note: you will begin to get points from the time you change your card preferences. Point accruals are not retroactive.

    • A

      For every dollar spent on eligible purchases in stores (after coupons, savings and exclusions) you'll receive one point when you use your Giant Card. For every 100 points you receive, you'll save 10¢ per gallon up to a maximum of 20 gallons of fuel per vehicle per purchase. There's no limit to the amount of Gas Rewards you can receive. Redeem your points as you get them or let them add up for more savings (within applicable expiration dates).

    • A

      This technical limitation has been discovered at Shell stations. All available points are redeemed from the account. Shell is diligently working on a fix for this situation. Please call Giant Customer Service at 877-366-2668; Monday through Friday, 8:00 am to 6:00 pm and Saturday 8:00 am to 5:00 pm EST. to replace the balance of your points that did not apply towards the discount.

    • A

      There are several reasons this could happen. First, is that the points expired. Points expire 30 days from the day they are received. Second, another member of your household family already redeemed the points. If you have further questions, please call Giant Customer Service at 877-366-2668; Monday through Friday, 8:00 am to 6:00 pm and Saturday 8:00 am to 5:00 pm EST..

    • A

      Gas Rewards points can be received in all stores except Charlottesville, Virginia by using your Giant Card.

    • A

      If there is a fraud limit on your payment card (usually between $50 - $100) the pump will cut off once you have reached your limit even if you have not filled up to the 20 gallon limit. All points available to you during that transaction will be redeemed. If you feel that you will exceed the dollar limit, please pay inside and the attendant can deduct your discount manually.

    • A

      Yes, for every dollar you spend on groceries at Peapod, you get a gas point and points are available after 48 hours from time of delivery. Extra Reward Points (buy a certain number of specified items in one transaction and receive extra points) are not received on Peapod purchases. Please note you must register your Giant Card in your Peapod account to receive points. Total discount cannot exceed price per gallon.

    gift cards

    • A

      Click here for gift card terms & conditions.

    • A

      Giant can help your non-profit organization raise funds for all your worthy causes. Simply buy Cash for Causes Gift Cards from us at the discounted rate, then sell them at their full value. You receive 5% on every order with a $500 minimum purchase. The more you buy, the more your organization can earn. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.

    • A

      All Giant stores carry $10, $25, $50 & $100 gift cards. Cards are available at all registers and at our Gift Card kiosk. Gift cards are available online . For more information, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.

    • A

      Giant offers a variety of gift cards from many fine retailers, as well as, Mastercard, AMEX, and Visa.Click here for more information.

    • A

      Yes, we do offer corporate discounts of 5% on every order with a $1,000 minimum purchase. They are the perfect way to offer incentives to your employees. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.

    healthy ideas

    • A

      Although many cheeses and yogurts provide a good source of calcium, they do not meet the stringent criteria for low saturated fat or controlled sugar. Therefore, they do not meet the criteria for being healthy. However, it is important to get calcium-rich foods, such as low-fat or fat-free milk products every day.

    • A

      In order to stay consistent with the USDA MyPlate, foods not included, such as beverages (other than milk, milk alternatives, 100% fruit juice), candy, condiments, jams/jellies, spreads and desserts were not rated under the Healthy Ideas symbol criteria.

      These foods are considered extras to the diet. While these products may be added to foods to enhance flavor or in the case of desserts, as the ending to a meal, these foods do not form the foundation of your diet.

    • A

      If you are eating whole grains, you are getting important nutrients and fiber. Whole grains are considered whole because they contain the entire grain kernel, including the germ (a source of nutrients), the bran (a source of fiber), and the starchy center. If you are eating whole grains, you are getting important nutrients and fiber. Refined grains, such as those found in white flour, pasta, bread, and cereal, are milled to remove most of the healthy bran and germ. However, refined grains are then enriched with minerals and vitamins, including folic acid, which is an important nutrient for women who may become pregnant. The U.S. Dietary Guidelines for Americans recommends that at least half your daily servings (3 out of 6) be whole grains.

      Also, not all whole grain products in the marketplace are equally healthy. Some contain only minimal amounts of whole grain. Grain products that contain only minimal amounts of whole grain do not provide enough fiber to pass for Healthy Ideas.

    • A

      The foods rated in the Healthy Ideas program are foods that fit into one of the food groups designated by the USDA MyPlate (ChooseMyPlate.gov). These food groups are fruits, vegetables, grain products, dairy products, and protein foods.

    • A

      Foods in each of the food groups provide unique contributions to the diet. Therefore, the criteria differ by food group or food category.

    • A

      No. We believe in helping customers make an informed positive choice. The Healthy Ideas symbol helps customers identify the best food choices for overall health. The foods that do not receive the Healthy Ideas symbol do not satisfy the scientific criteria for Healthy Ideas.

      There are also some instances in which a particular food has not yet been rated. As we continue to roll out the program, we will be adding more Healthy Ideas products to our shelves.

    • A

      No. In many ways, it may be just the opposite. You will get more nutrition for the money. We continue to offer low prices everyday in many food categories, and the Healthy Ideas symbol does not imply that these high-quality healthy foods are more costly.

    • A

      Our customers asked for an easy way to identify healthy foods in our stores. We are committed to meeting your needs and making it easier for you to shop, cook, and live a healthier lifestyle. Our goal is to clearly mark healthy foods so you can make the best choices when shopping for your family.

    • A

      Fruits and vegetables are great sources of multiple vitamins and minerals, fiber, and beneficial antioxidants. Fresh fruits and vegetables taste great. However, the canned, frozen, and dried forms are convenient, inexpensive, and easy to prepare. In addition, they are just as nutritious as fresh fruits and vegetables.

    • A

      There is a total sugar limit in categories where there tends to be a wide range in sugar content or where sugar added to the food substantially changes it (such as fruit in heavy syrup).

      The Dietary Guidelines acknowledge that a small amount of sugar added to foods that are nutrient dense, such as breakfast cereal and reduced-fat milk products (such as yogurt), may increase a person's intake of these foods by enhancing the taste and flavor of these products, thus improving nutrient intake without contributing excessive calories.

    • A

      Healthy Ideas is a program designed to help you make healthy food choices for you and your family. By looking for the Healthy Ideas symbol, you can readily identify the most nutritious foods within each aisle of the store.

    • A

      By choosing more Healthy Ideas foods, you will be eating an overall healthier diet (which include fruits, vegetables, whole grains, lean protein and fat free and low fat dairy), which may lead to fewer calories overall.

    • A

      The strength of the symbol lies within the credibility of the criteria outlined by the Dietary Guidelines for Americans, the USDA MyPlate, and the FDA/USDA definition of healthy. The criteria development team included registered dietitians and nutrition experts. Dr. George Blackburn, who is the Associate Director of Nutrition at Harvard Medical School and author of "Breakthrough Your Set Point", served as an advisor.

    • A

      While bottled water is good for hydration, it does not provide any nutrients, vitamins, or minerals that the USDA and FDA require for a food to be labeled healthy.

    • A

      The criteria of the Healthy Ideas program are based on the principles of the US Dietary Guidelines for Americans. The Dietary Guidelines describe a healthy diet as one that:

      • Emphasizes fruits, vegetables, whole grains, and fat-free or low-fat milk and milk products;
      • Includes lean meats, poultry, fish, beans, eggs, and nuts; and
      • Is low in saturated fats, trans fats, cholesterol, salt (sodium), and added sugars.

      The Healthy Ideas criteria reflect these guidelines. The criteria limit:

      • Total fat
      • Saturated fat
      • Artificial trans fat
      • Cholesterol
      • Sodium
      • Added sugars in applicable categories
      • In addition, a Healthy Ideas food must contribute at least 10% of the Daily Value for protein, fiber, vitamin A, vitamin C, iron or calcium.

        So, a Healthy Ideas food is an overall nutritious food without being too high in any of the nutrients we should limit.

    product related

    • A

      From time to time, we do make changes in our stores to accommodate new products and dedicate more room to growing categories of products. Some of the changes also are in response to requests or suggestions that we have received from customers or our consumer advisory boards. These types of changes often cause a domino effect resulting in many items being relocated. Whenever we make changes, we will post signs letting customers know the new location for the product. We also update the overhead directories and paper directories, which are available at the customer service desk.

    • A

      We wish there was time to help every student who seeks information from us for their school project, but unfortunately, that is not possible. We receive many requests for information from teachers and students and often the information requested is proprietary. We suggest that students contact trade associations or manufacturers directly.

    • A

      We always make every effort to be in stock when we have products on sale. For those times, when we do run out of a product, we will gladly issue a rain check at the Customer Service Desk.

    • A

      We are not set up as a mail order company and cannot mail products outside of our market area.

    • A

      Giant brands deliver all the quality of national brands but at a price that lowers your food bill. Our commitment starts in developing products the way you want them including extensive quality checks all the way from production to our store shelves. Our quality is guaranteed or your money back!

      see our brands

    • A

      We stand behind all of the products we sell. Simply return the product to the store and we will gladly refund your purchase price or replace the product.

    • A

      For product availability at a particular store, it is best to call the store directly and speak to the department manager.

    • A

      Comment cards are available in our stores or you can contact Consumer Affairs using our online comment card. Please provide specific information about the size and variety you are requesting, including the UPC code if you know it. All forms and emails are sent to our buyers who review them along with other market information to determine what products to carry to meet the needs of our diverse customers. However, because of the number of requests we receive, we regret that we cannot respond personally to each request. Be assured that your request will get to the person who buys the type of product you are requesting.

    • A

      Consumer preferences change over time and generally, products that do not sell well are discontinued to make room for new products coming out on the market that customers are asking for. And sometimes, manufacturers discontinue items.

    • A

      Giant offers online ordering and delivery to many of our locations through Peapod.com. Click here for more information or call Peapod at 1 800 5 PEAPOD

    • A

      Although it is not possible for us to carry every product, we make every effort to carry those products that are most in demand. Over time shoppers' needs change and new products are constantly introduced to meet those needs. Products that don't sell well may be discontinued so we have the space to add new products. It is a constant juggling act. We rely on market research; information provided by our suppliers, and of course, customer feedback. We regularly review our assortment and compare that with customer requests.

    • A

      For most products, we do not provide a service where we can special order products that we do not carry. However, the stores can order some specialty items such as natural/organic and gourmet specialty products as well as some health and beauty care products. Please check with your local store. Many products can be ordered online directly from the manufacturer or other services that specialize in online ordering.

      SCAN IT! Mobile

      • A

        The SCAN IT! device uses the wireless infrastructure throughout the store to recognize the location of the shopper.

      • A

        Giant anticipates making the app available for use in additional store locations in the future.

      • A

        While Giant uses your card data around your previous purchases to provide special offers for products you may be interested in purchasing, personal data, such as names or credit card numbers, do not travel over the wireless network.

        Giant maintains physical, electronic and procedural safeguards in accordance with industry standards that are designed to keep unauthorized persons from accessing Customer Identifiable Information stored on our systems. In addition the application store does not have access to any personally identifiable information.

        Please see our privacy policy.

      • A

        The SCAN IT! Mobile app is currently only available at select locations (see store availability list here.) The app will only work in these stores at this time.

      • A

        SCAN IT! and SCAN IT! Mobile allow you to scan and bag your groceries as you shop, saving you time! Plus, when you use SCAN IT! or SCAN IT! Mobile you'll receive personalized offers and savings available only to SCAN IT! customers. SCAN IT! and SCAN IT! Mobile also keep a running total of what's in your basket so you know how much money you've spent making budgeting easier. SCAN IT! and SCAN IT! Mobile save you time and money!

      • A

        Currently, SCAN IT! Mobile has been tested on iPhone® devices (iOS 6 and later) and Android™ (2.3 and later).

      • A

        No, you cannot as the application was developed for the iPhone.

      • A

        No. SCAN IT! Mobile is a mobile version of SCAN IT!. It allows you to scan and bag your groceries as you shop, so you can quickly pay and go. You can also take advantage of exclusive offers available only to SCAN IT! users plus keep track of your spending as you shop to make budgeting easier. The Giant app allows you to build a shopping list, view your local circular, gas points and store locations and view and load special offers to your card.

      • A

        You can see a demo of the app from the SCAN IT! Mobile application once downloaded.

      • A

        Giant has a full customer support team in place to assist any customer having difficulty downloading or using the application.

        • Technical Assistance on using or downloading the application please contact Mobile Support at: 1-877-454-4268. Hours are M-F 8am - 8pm ET, S-S 8am - 4pm ET.
        • Questions about points or any rewards program contact the Card Hotline at 1-877-366-2668. Hours are Monday through Friday - 9 A.M. to 5 P.M..
        • All other Inquires please contact the Consumer Affairs line at 1-888-469-4426. Hours are Monday through Friday from 8am to 6pm, Saturday from 8am to 5pm, Closed on Sunday and on major holidays.

      • A

        SCAN IT! Mobile is the mobile version of SCAN IT!, our in-store scan and bag solution currently available at many Giant stores. SCAN IT! and SCAN IT! Mobile allow you to scan and bag your groceries as you shop then just pay and go. You can also take advantage of exclusive offers available only to SCAN IT! users plus keep track of your spending as you shop to make budgeting easier. Now, you have a choice in how you choose to shop; with SCAN IT! or SCAN IT! Mobile.

      • A

        Contact a store associate if you experience any issues while shopping with the app. The store associate can help you resume your shopping trip. If you need further assistance you may call the applicable help line.

      • A

        To check out, scan the "end of order" bar code posted at any associate-staffed or self-checkout register and then scan your Giant card or enter your telephone number. Then follow the on screen instructions to complete the transaction.

      • A

        The SCAN IT! Mobile is available for both the iPhone® (iOS 6 and later) and Android™ (2.3 and later). You can download the SCAN IT! Mobile application by visiting the App Store or Google Play Store and searching on "Giant Food Scan It".

      shopping

      • A

        • Cash
        • Checks (see check cashing for more details)
        • ATM cards/Check Cards
        • Credit Cards (American Express, MasterCard, VISA and Discover)
        • Mobile payments (Apple Pay, Samsung Pay and Android Pay)
        • Electronic Benefits cards
        • Giant gift cards

      • A

        To our valued customers, Giant is committed to 100% price accuracy. Giant guarantees that all items will scan accurate. If any item scans higher than the price marked, advertised, unit tagged, or signed, the customer will receive the item at the lower price. Items prohibited by law and obvious or gross error defined as items priced at less than half of the actual selling price, are not included.

      • A

        Yes. You can sign up for a Giant Card online by creating a Giant Account. Your Giant Account will enable you to receive special "load to card" savings offers, view your points for any existing points programs which you are participating in, view your weekly circular, review any entertainment orders you may have placed and check your year-to-date savings with your Giant Card.

        You'll save more every time you shop with your Giant Card with Bonus Buy savings, special targeted coupons or offers delivered to you at the register, through the mail or online.

        If you have an existing Giant Card, but have not created a Giant Account, we recommend that you do so in order to take advantage of the online benefits and savings opportunities.

      Giant Card

      • A

        There are a few ways to check for your alternative ID.

        1. Go Online: Log into your online account and select Account Details to confirm your alternative ID (your telephone number). You may update your account details to include an alternative ID (it will take up to 24 hours for your number to be updated in our system).
        2. Via the Mobile App: Click into your account. Scroll down to phone (alternative ID in stores). You may edit or add an alternative ID (phone number) on your mobile app.
        3. You may also call our card hotline 1-877-366-2668 Monday through Friday - 9 A.M. to 5 P.M..
        4. The store customer service desk may also assist you.

      • A

        Yes. You can use alternative id at our gas stations locations. Follow the prompts on the screen.

      • A

        Yes. Just be sure to save your register receipt and bring it back to the store with your Giant Card. You will be refunded the amount of money you would have saved.

      • A

        Proceed to a self check out lane, scan the "end of order" bar code posted at the register, scan your BONUSCARD or enter your alternative id (telephone number) Then follow the on screen instructions to complete your transaction. Then just pay and go!

      • A

        When you check out, just let the cashier know you want to use an alternative ID and when directed by the cashier, enter in the alternative ID (telephone number) associated with your account.

      • A

        Your total savings with the card will clearly print at the bottom of your register receipt. Your Giant account also allows you to check your total savings with your card online.

      • A

        At Giant, we care about your privacy, and take every precaution to protect it. Our privacy policy is available online and is clearly stated both on the online and in-store applications.

      • A

        You can change your information and request a new card anytime online. Your information will be updated and your previous records will be transferred to your new card. You can also visit any Giant store to make a change to your information or to request a new card by filling out the Application/Change Form available at the Customer Service Desk.

      • A

        When you apply for a Giant Card, you will receive one card and two keytags, so three members of your household can use them. Please remember: when one or more cardholders have the same last name and live at the same address, they are automatically "linked" into a household account. This means that any member of that household with a Giant Card can earn points and redeem available offers. To find out if there are other cards in your household that are linked to you, or to unlink other cards from your card, please call our Card Hotline at 1-877-366-2668.

      • A

        If you put your phone number on your card application, you can key in your phone number at the checkout. (Please remember, it will take up to 24 hours for your number to be input into Giant's system when you first apply for your Giant Card in store.) If you did not put your phone number on the application, and should decide to do so after you've received your Giant Card, simply go online and update your Giant Account, update via your mobile app, call the card hotline at 1-877-366-2668 or stop by the Customer Service Desk and fill out a Change of Information form in store.

      • A

        With the Giant Card you'll save with Bonus Buy savings; receive Checkout Coupons®, exclusive personalized mailings and E-Newsletters with special offers; be able to earn valuable cash rewards for your local schools with A+ School Rewards; have the ability to save for your child's education at UPromise.com; receive double manufacturers' coupon savings; and enjoy the convenience of our lost key return service.

      • A

        Yes. You can use your alternative ID. If you included your telephone number when you applied for your Giant Card, you can key in your telephone number at the checkout.

      • A

        You can sign up for a Giant Card online by creating a Giant Account. When you apply for a Giant Card online for the first time and create your Giant Account, you will be able to print a temporary Giant Card that you can use immediately. Continue to use your temporary card until you receive your new Giant Card in the mail.

        You may also sign up for a Giant Card at the Customer Service Desk. You will receive a card on the spot and may begin using it right away. However, we recommend that you sign up online in order to take advantage of the online offers.

      • A

        It's as easy as 1-2-3!

        All electronic offers are stored in your online account. So before you add an offer, you need to sign into your account.* Then just follow these simple steps:

        1. Click on the "Sign In to Add Offers" button within the email. This will take you directly to the my offers page
        2. If you haven't already done so, enter your username and password.*
        3. Look for the offers under "my offers" and click the "load to card" button next to it.

        That's it. Now just visit us before the offer expires and present your Card at checkout. You'll get the savings automatically!

        *Haven't created an online account yet? You're missing out on extra savings! Click here to learn more and open an account now. As soon as you create your account, you can add your offer to your Card!

      • A

        The Giant Card allows us to provide our shoppers with personalized offers through the mail and email that are based on your purchases. But if you would prefer not to receive these offers, you may "opt out" when you sign up for your new card online. If at any time you would like to change your privacy preferences, you may do so online by revising your Giant Account.

      Giant stores

      • A

        We are Giant of Maryland. Our stores under the Giant name are located in Maryland, Virginia, Delaware and the District of Columbia. Click here for our store locator.

      • A

        Helpful, friendly service! In addition to helping our customers with products and services, we sell postage stamps and state lottery tickets and also provide Western Union money orders and wire transfer service.

      • A

        Giant Food of Carlisle, PA operates supermarkets primarily in Pennsylvania, with stores in West Virginia, Virginia and Maryland (Martin's). If you are looking for one of these stores, copy the following URL into your browser - http://www.giantfoodstores.com. Their mailing address is 1149 Harrisburg Pike, Carlisle, PA 17013, phone 1-888-814-4268. Both Giant of Maryland and Giant of Carlisle are owned by the same parent company, Royal Ahold of the Netherlands, but operate independently.

      • A

        Giant stores are pleased to offer store tours for children, managed by Field Trip Factory. Our Kid Healthy Ideas™ store tours are FREE and the perfect way to introduce children, grades pre K-6th, to the new USDA MyPlate! The tours reinforce the nutrition and healthy living curricula taught in schools, and include topics such as the five food groups as well as the importance of physical activity and good hygiene for health. Children will have a fun, hands-on experience in a real life environment that's filled with healthy ideas. Each stop features another healthy idea designed just for kids!

        Call Field Trip Factory at 1-800-987-6409 or visit their website to arrange a tour for your classroom, scout, or community group.

        To learn more about Kid Healthy Ideas™ store tours visit the FREE Field Trips link under the Healthy Ideas Tab on our website.

      technical problems