March 11, 2020
Dear Giant Food Customers,
Amid ongoing concerns about the Coronavirus (COVID-19), the health and safety of Giant Food’s customers and associates is our highest priority. We are closely following the guidance of local, national and global health authorities including the Centers for Disease Control and Prevention (CDC) and ensuring our own actions address the current challenges. I want to share what we are doing to increase our already high food safety standards and provide confidence that we are doing our very best to keep our shelves stocked with what you need.
Keeping Our Stores Safe
Giant Food has robust store cleaning and sanitizing procedures in place, and we have increased our efforts so you can continue to shop with confidence.
- We are giving heightened attention to sanitizing and disinfecting high-touch areas, such as checkout stations, conveyor belts and transaction pin pads.
- In addition to customer health and safety, we are focused on keeping our associates safe and healthy too, providing them with regular tips and guidance from the CDC and local health officials on healthy workplace habits.
Stocking Items You Need
We are closely monitoring our inventory and working diligently with our suppliers to keep high-demand products in stock, such as hand sanitizer, disinfecting wipes, paper towels, toilet tissue, bleach and other cleaning products. In some cases, these products are in limited supply across the U.S. As soon as the products become available, we are moving quickly to re-stock our store shelves.
Giant Food’s home delivery service, Giant Delivers, is always available to you. You can request “contact-free delivery” to have your Giant Food driver leave your order on your doorstep with a courtesy doorbell ring upon arrival. If you want this service, enter this request under “special instructions” at online checkout, or call our online ordering Customer Care Center at 800-573-2763. Visit giantfood.com to see options for your area.
Just as with our stores and in-store associates, our home delivery facilities and drivers are also taking additional precautions to promote cleanliness and prevent the spread of germs with regular handwashing and hand sanitizer usage per CDC guidelines.
If you have any further questions about our efforts, we welcome you to call our Giant Food Customer Care line at 1-888-469-4426.
We want you to know Giant Food understands our important role in serving our communities during times like this. We are committed to doing our very best for our customers and associates every day.
Thank you so much for choosing to shop with us. We hope these added measures give you confidence we are doing all we can to provide a great shopping experience and keep you safe.
Interim President Giant Food