March 24, 2020
Changes to Procedures and Policies
We have made several changes to our operation in response to the COVID-19 pandemic. We appreciate your understanding and cooperation as we adapt to this rapidly changing situation.
Adjustments to Store Hours of Operation
Effective Friday, March 27th, most of our stores will adjust hours of operation to be open from 6:00am-10:00pm (our 24-hour locations will remain open 24 hours). This gives our store teams more downtime to replenish and clean the store as they balance the demands of a significant increase in consumer needs.
The first hour of operation (6:00am–7:00am) is reserved for senior citizens and immunocompromised individuals (including pregnant women and caregivers shopping for the immunocompromised) so that they may shop while practicing safe social distancing. Additionally, beginning Monday, March 30, our in-store pharmacies will open at 6:00am on Mondays and Thursdays. Pharmacies will otherwise maintain their regular hours.
New Hours of Operation for Giant Locations in Washington D.C., Virginia, Maryland and Delaware (Effective Friday, March 27)
Open 6:00am–10:00pm daily
24-hour stores will remain open 24 hours
New In-Store Pharmacy Hours of Operation (Effective Monday, March 30)
Open 6:00am–regular closing time on Monday and Thursday
Open regular hours on Tuesday, Wednesday, and Friday–Sunday
24-hour pharmacies will remain open 24 hours
Special Shopping Hours for Senior Citizens and Immunocompromised Customers*
*At this time we are not checking IDs because these special shopping times are reserved for immunocompromised individuals (regardless of age), senior citizens, and caregivers for customers who are unable to shop because of their health. We expect that our customers will honor and adhere to this request and only visit the store during these times if they are part of those groups.
Substitution and Rain Check Policy
Due to the extreme demand placed on our suppliers, we are unable to guarantee availability and delivery dates for certain products. We are temporarily suspending substitution and raincheck policies until we are confident that we can fulfill them. We apologize for the inconvenience and hope to return to our regular policies as soon as we are able.
We’ve made additional updates to a few of our services and operations.