Updated April 6, 2020

Nothing is more important than time spent with family. This is true every day, but as we battle a health crisis that restricts how we connect with each other, the time we have with our loved ones, whether in person or virtually, seems even more precious than ever. Over the past several weeks, the associates in our stores have answered the call to leave their families every day. They have made tremendous sacrifices so that we can continue to provide a critical service to our communities.

Reduced Store Hours Sunday, April 12

This week, as many of us gather in whatever way that we can to celebrate Passover or Easter, we will be giving our store teams a much-deserved break so that they can spend extra time with their families. We will be closing all of our stores and pharmacies at 3pm on Sunday, April 12th. We will reopen at 6am Monday April 13th.

We have implemented several changes to our store operations in response to the COVID-19 pandemic. These changes were not only put in place to protect our customers but our associates as well. As they show up to work, day after day, we will continue to adapt our procedures to ensure that we are protecting them as best as we can. Here are additional changes that you will see in our stores this week:

Limits to Customers in Stores

Although not yet mandated by governments in Virginia, Maryland or DC, as of Thursday, April 9th, we will begin limiting the number of customers in our stores at any given time, reducing our store capacity to 20%. We will have store associates monitoring this and we ask for your help by adhering to this policy change. As such, we encourage our customers to shop with as few family members as possible.

One-Way Directional Signage

We will be putting directional signage in our aisles to better control customer flow and promote social distancing. We ask that you follow the arrows while shopping and be mindful of your distance from our associates who may be working in-aisle to restock shelves.

Personal Protection Equipment (PPE) for Associates

Although PPE is short supply, we have managed to secure plastic face shields for all of our associates, and are in the process of securing additional face masks. We’ve also encouraged associates to wear masks, following recent CDC recommendations.

These new policies and procedures are in addition to a host of changes we have already put into place to improve safety for our associates and customers, including:

  • Plexiglass shields at our cash registers, pharmacies, and customer service desks
  • Social distancing markers throughout our stores to encourage customers to stay six feet apart
  • Increased cleaning and sanitation of “high-touch” areas throughout the stores
  • Reduced store hours to allow for additional cleaning and associate rest
  • Special shopping hours for senior citizens and customers with compromised immune systems
  • “Contactless” delivery through our Giant Delivers service

We have made, and will continue to make, countless difficult decisions to adjust our operations and make the shopping environment in our stores as safe as possible. From our perspective, none of our decisions have been perfect, but at the heart of every decision was our desire to do our best for our associates, our customers, and the communities we serve.

We hope that you enjoy the time spent with your families this week and that you are able to find joy, peace, and gratitude in the moments you can share.

Ira Kress
Interim President, Giant Food

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